1. Information We Collect
We may collect:
- Contact details: name, email, phone, billing/shipping address
- Order details: items purchased, order notes, delivery details
- Device/usage data: IP address, browser type, pages viewed, time on pages
- Customer support: messages, emails, chat communications
- Cookies/Identifiers: used for cart functions, analytics, and site performance
2. How We Use Information
We use your information to:
- process transactions and fulfill orders
- ship deliveries and coordinate carriers/suppliers
- communicate about orders, returns, claims, and support
- prevent fraud and secure transactions
- improve our Site and offerings
- send marketing communications (where permitted; you can opt out)
3. Payments
Payments are processed through third-party payment processors. We do not store full card numbers on our servers. Your payment processor handles sensitive payment data under PCI standards.
4. Sharing of Information
We may share your information with:
- shipping carriers and logistics partners
- suppliers/warehouses fulfilling your order
- payment processors
- website hosting providers and service vendors (analytics, security, email)
- legal authorities if required by law or to protect rights
5. Cookies & Analytics
We use cookies for:
- shopping cart/session functions
- analytics and performance
- fraud/security controls
You can disable cookies in your browser, but parts of the Site may not work properly.
6. Data Retention
We retain personal data as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights (Canada + USA)
You may request access, correction, or deletion of your personal information where permitted by law.
If you are in certain U.S. states, you may have additional privacy rights (e.g., to know/access/delete certain data, and to opt out of certain sharing where applicable). We will respond to verified requests as required by applicable law.
8. Cross-Border Processing
Because we operate in Canada and serve the USA, your information may be processed or stored in Canada, the United States, or other jurisdictions used by our service providers. Privacy laws may differ by location.
9. Security
We use reasonable safeguards to protect data. No method of transmission or storage is 100% secure.
10. Children
The Site is not intended for children under the age of majority in their place of residence.
11. Policy Updates
We may update this Privacy Policy. Updates are effective when posted on the Site.
12. Contact (Privacy)
Email: info@stoneshubonline.com
Mail: Stoneshub, Division of Canada Infrastructure & Overseas Inc.
208-1160 Burrard Street, Vancouver BC, V6Z 2E8, Canada